Shipping Policy
At Velmissa Bags, we aim to provide a clear and reliable shipping experience. This policy explains our order processing times, delivery estimates, shipping charges, tracking process, and how we handle delivery issues.
1. Shipping Destination
We currently ship to addresses within the United States only. International shipping is not available at this time.
2. Order Processing Time
Orders are generally processed within 0–2 business days, Monday through Friday.
Our daily order cut-off time is 5:00 PM Eastern Time (ET). Orders placed after the cut-off time will generally begin processing on the next business day.
Orders are not normally processed on weekends or public holidays. Processing times may vary if an order requires additional verification or clarification.
3. Shipping and Delivery Estimates
We offer free standard shipping on eligible orders shipped within the United States.
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Order Processing: 0–2 business days.
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Transit Time: 3–5 business days after dispatch.
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Estimated Total Delivery Time: 3–7 business days.
Delivery estimates include processing and transit time. They are estimates rather than guaranteed delivery dates.
Delivery may take longer because of weather conditions, carrier disruptions, high shipping volumes, incorrect addresses, or other circumstances outside our reasonable control. If we become aware of a significant delay, we will make reasonable efforts to provide relevant updates.
4. Shipping Charges
Standard shipping is free on orders shipped within the United States. No standard shipping charge is added at checkout.
Any applicable taxes or other charges required by law will be displayed at checkout before you complete your purchase.
5. Order Tracking
When your order ships, we will send a shipping confirmation email containing tracking information when available.
You can use the tracking information provided by the carrier to check the shipment’s progress.
If you have not received a shipping confirmation within a reasonable time after placing your order, please contact us at info@velmissabags.shop.
6. Incorrect or Incomplete Shipping Addresses
Please review your shipping address carefully before completing your purchase.
If you notice an error, contact us immediately. We will try to correct the address if the order has not yet shipped, but changes cannot be guaranteed after processing or dispatch.
If a package cannot be delivered because of an incorrect or incomplete address, contact us so we can review the situation and discuss the available options.
7. Delayed, Missing, or Delivered but Not Received Packages
If your shipment is delayed beyond the estimated delivery window, please contact us with your order number and tracking details.
If the carrier marks a package as delivered but you have not received it, we recommend checking your delivery area and contacting the carrier where appropriate. Please also notify us so we can help investigate.
We will review the available tracking and delivery information and explain the next steps.
8. Damaged Packages or Items
If your package or item arrives damaged, please:
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Take clear photos of the damaged item and packaging, where possible.
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Keep the packaging until the issue has been reviewed.
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Email info@velmissabags.shop with your order number, photos, and a description of the damage.
Please contact us as soon as possible, preferably within 7 days of delivery, so we can investigate promptly. This request does not limit any rights you may have under applicable law.
9. Contact Us
For shipping questions, tracking assistance, or delivery concerns, contact:
Velmissa Bags
Address: 1633 Cobblestone Ln, Montevallo, AL 35115, United States
Phone: +1 (205) 913-7149
Email: info@velmissabags.shop
Business Hours: Monday–Friday, 9:00 AM–6:00 PM
Closed: Saturday and Sunday
We aim to respond to inquiries within 24 business hours.