Refund & Return Policy

At Velmissa Bags, we want you to understand your return and refund options before placing an order. This policy explains how to request a return, how refunds are processed, and what to do if an item arrives damaged or defective.

1. Return Window

You may request a return within 30 days of the delivery date.

To help us process your return, items should be:

  • Unused and in their original condition.

  • Returned with the original packaging, accessories, and included parts, where applicable.

  • Accompanied by your order number or other proof of purchase.

If an item is damaged, defective, incorrect, or otherwise does not match its description, please contact us so we can review the issue and explain the available resolution.

These conditions do not limit any rights you may have under applicable law.

2. How to Request a Return

All returns are handled by mail. We do not currently accept in-store returns for online purchases.

To begin a return:

  1. Contact us at info@velmissabags.shop with your order number and reason for the return.

  2. Follow the return instructions provided by our customer support team.

  3. Package the item securely, including the original packaging and included accessories where applicable.

  4. Attach the prepaid return shipping label provided with your order or supplied by our support team.

  5. Drop off the package with the shipping carrier identified on the label.

Please contact us if you have misplaced your return label or need assistance obtaining another one.

3. Return Shipping and Restocking Fees

Eligible returns under this policy can be sent using a prepaid return shipping label provided by Velmissa Bags. We do not charge a restocking fee for eligible returns.

If you need a replacement return label, contact our support team before shipping the package.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible, preferably within 7 days of delivery.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photos of the affected item and its packaging, where applicable.

Email the information to info@velmissabags.shop. We will review your request and explain the available resolution, which may include a refund, replacement, or another appropriate remedy.

The 7-day reporting request helps us investigate shipping and product issues promptly. It does not remove any rights you may have under applicable law or replace the 30-day return policy.

5. Refund Processing

After we receive and inspect your returned item, we will process an approved refund within 7 business days.

Refunds will be issued to the original payment method, where supported. The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

We will contact you if additional information is needed to process your request.

6. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at info@velmissabags.shop.

We will review the order status and let you know whether cancellation is possible. An order that has already shipped may need to be handled under this Return & Refund Policy.

Any cancellation or refund rights provided by applicable law remain unaffected.

7. Contact Us

For help with a return, refund, or damaged item, contact:

Velmissa Bags
Address: 1633 Cobblestone Ln, Montevallo, AL 35115, United States
Phone: +1 (205) 913-7149
Email: info@velmissabags.shop
Business Hours: Monday–Friday, 9:00 AM–6:00 PM
Closed: Saturday and Sunday

We aim to respond within 24 business hours.